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If someone claims you have damaged their reputation, they might send you a concerns notice. It might look like a letter that asks you to do certain things by a particular date.
Receiving a concerns notice can be stressful, especially after you have reported violence, bullying, discrimination or sexual harassment at work.
A concerns notice does not mean that you have done anything wrong. You can respond. It is important to read the notice carefully and get legal advice as soon as possible.
Defamation is when something is said or written about a person or organisation could harm how others see them – their reputation.
Someone can only establish defamation if the harm to their reputation is “serious”.
A concerns notice is a formal letter. It is the first step someone must take before they can take you to court for defamation.
A concerns notice should tell you:
It must also give you at least 28 days to respond.
If the letter is missing these things, it may not be valid. A lawyer can help with this.
A concerns notice is a required legal step. Its main purpose is to give the other person a chance to fix the problem before going to court, and to keep smaller disputes out of court.
But a concerns notice can also be misused. Often it is the first way an abuser tries to stop a victim-survivor from speaking about the abuse.
Don’t panic and don’t ignore it.
You usually have 28 days to respond. In that time, you can do the following:
Remember, it does not mean that you have done anything wrong. It is not a court order. It is just the first step before they can try to take you to court for defamation.
If you believe someone has defamed you, you must send them a concerns notice before you can take them to court.
It needs to be written in the right way, or it may not count. Get help to prepare it.
Everyone has a right to protect their reputation.
However, defamation law should never be used to intimidate or silence someone who reports violence or harassment.
Someone may receive a concerns notice after reporting violence, harassment, or discrimination e.g. where they have:
Women have the right to:
The law protects your right to report abuse or mistreatment. This is called absolute privilege. If you report a crime to NSW Police including violence, abuse, or sexual assault, you have full legal protection.
It means you have a complete defence if you are sued for defamation for reporting to the police, even if the other person denies it. This is so that people are less afraid to report violence, abuse or sexual assault to the police.
In NSW, there are places other than the police where you can report violence, bullying, discrimination or sexual harassment. These are sometimes called regulators or other authorities.
In NSW, regulators or authorities may include:
Some reports to regulators or other authorities may be protected by the same full protection as police (absolute privilege), while others may have a weaker protection (called qualified privilege). Because the level of protection depends on the regulator or authority and often the stage the complaint is at, it is best to get legal advice before you make this kind of report.
Qualified means that it comes with conditions. It may only protect you if all of these are true:
A real reason means the person or organisation you tell needs the information to do their job, or to keep someone safe. For example:
Acting reasonably means that you were careful about what you said and who you said it to. For example, you:
Posting online, telling your workplace, or telling other people does not have the same full protection as a police report. You could still be threatened with, or sued for, defamation.
This does not mean that you have done anything wrong. The truth can be a defence but can be hard to establish.
Saying or writing something is called publication. It can include:
If you are thinking about speaking or writing something publicly, speak to a lawyer first to help you understand the risks and decide what is right for you.
If you need an interpreter, call the Translating and Interpreting Service on 131 450 and ask them to call us.
If you are d/Deaf, hard of hearing, or have a speech impairment, contact us through TTY on 133 677, Speak and Listen on 1300 555 727, or Internet Relay via the National Relay Service website.
Need support, not legal advice? Call Full Stop Australia on 1800 385 578, or 13YARN at 13 92 76 if you are First Nations.
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