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What to do with a concerns notice

If someone claims you have damaged their reputation, they might send you a concerns notice. It might look like a letter that asks you to do certain things by a particular date.

Receiving a concerns notice can be stressful, especially after you have reported violence, bullying, discrimination or sexual harassment at work.

A concerns notice does not mean that you have done anything wrong. You can respond. It is important to read the notice carefully and get legal advice as soon as possible.

What is defamation? 

Defamation is when something is said or written about a person or organisation could harm how others see them – their reputation.

Someone can only establish defamation if the harm to their reputation is “serious”.

What is a concerns notice?

A concerns notice is a formal letter. It is the first step someone must take before they can take you to court for defamation.

A concerns notice should tell you:

  • what was said or written and where
  • the exact thing that harmed them
  • how it has seriously harmed their reputation.

It must also give you at least 28 days to respond.

If the letter is missing these things, it may not be valid. A lawyer can help with this.

Why are concerns notices sent?

A concerns notice is a required legal step. Its main purpose is to give the other person a chance to fix the problem before going to court, and to keep smaller disputes out of court.

But a concerns notice can also be misused. Often it is the first way an abuser tries to stop a victim-survivor from speaking about the abuse.

I received a concerns notice. Now what?

Don’t panic and don’t ignore it.

You usually have 28 days to respond. In that time, you can do the following:

  • Get legal advice. This is the best first choice. A lawyer can give you advice that is specific to you and your situation – you can contact us.
  • Make an offer of amends. This might mean saying sorry, correcting or removing what was said, or offering to pay something. A fair offer can protect you if they take you to court. You should get legal advice before you agree to make an offer of amends.
  • Do nothing. This is risky. If you don’t respond, they may be able to start a court case, however a genuine report of sexual harassment to your employer is likely to have protection from a defamation action.

Remember, it does not mean that you have done anything wrong. It is not a court order. It is just the first step before they can try to take you to court for defamation.

I want to send a concerns notice – what do I do?

If you believe someone has defamed you, you must send them a concerns notice before you can take them to court.

It needs to be written in the right way, or it may not count. Get help to prepare it.

Can I go to court for reporting violence?

Everyone has a right to protect their reputation.

However, defamation law should never be used to intimidate or silence someone who reports violence or harassment.

Someone may receive a concerns notice after reporting violence, harassment, or discrimination e.g. where they have:

  • reported sexual harassment or sex-based harassment at work
  • raised concerns related to bullying with an employer
  • raised concerns related to discrimination with an employer.

Women have the right to:

  • live free from violence and harassment 
  • report abuse and seek protection
  • speak about their lived experiences
  • access justice without intimidation.

Reporting a crime to the police is protected

The law protects your right to report abuse or mistreatment. This is called absolute privilege. If you report a crime to NSW Police including violence, abuse, or sexual assault, you have full legal protection.

It means you have a complete defence if you are sued for defamation for reporting to the police, even if the other person denies it. This is so that people are less afraid to report violence, abuse or sexual assault to the police.

Reporting to other places is sometimes protected

In NSW, there are places other than the police where you can report violence, bullying, discrimination or sexual harassment. These are sometimes called regulators or other authorities.

In NSW, regulators or authorities may include:

  • Anti-Discrimination NSW or Australian Human Rights Commission
  • Fair Work Commission or the Fair Work Ombudsman
  • SafeWork NSW
  • A body that oversees someone’s job or licence, such as the Health Care Complaints Commission (for a doctor or nurse) or the Office of the Legal Services Commissioner (for a lawyer)
  • A school, TAFE, or university.

Some reports to regulators or other authorities may be protected by the same full protection as police (absolute privilege), while others may have a weaker protection (called qualified privilege). Because the level of protection depends on the regulator or authority and often the stage the complaint is at, it is best to get legal advice before you make this kind of report.

Qualified means that it comes with conditions. It may only protect you if all of these are true:

  • the person or body you tell has a real reason to have the information
  • you are giving it to them for that reason, and
  • you acted reasonably in how and what you reported.

A real reason means the person or organisation you tell needs the information to do their job, or to keep someone safe. For example:

  • telling the Health Care Complaints Commission about a nurse who assaulted you – investigating nurses is part of their role.
  • telling your manager about a co-worker who is harassing you – your employer must keep the workplace safe.

Acting reasonably means that you were careful about what you said and who you said it to. For example, you:

  • only said what you honestly believed was true
  • stuck only to what happened
  • told only the people who needed to know.

Saying it in public is different

Posting online, telling your workplace, or telling other people does not have the same full protection as a police report. You could still be threatened with, or sued for, defamation.

This does not mean that you have done anything wrong. The truth can be a defence but can be hard to establish.

Saying or writing something is called publication. It can include:  

  • social media posts
  • emails or text messages
  • spoken or written words to another person
  • media interviews
  • written complaints.

 

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If you are thinking about speaking or writing something publicly, speak to a lawyer first to help you understand the risks and decide what is right for you.

Support

If you need an interpreter, call the Translating and Interpreting Service on 131 450 and ask them to call us.

If you are d/Deaf, hard of hearing, or have a speech impairment, contact us through TTY on 133 677, Speak and Listen on 1300 555 727, or Internet Relay via the National Relay Service website.

Need support, not legal advice? Call Full Stop Australia on 1800 385 578, or 13YARN at 13 92 76 if you are First Nations.

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